A team of expert watchmakers trained by the most prestigious Swiss maisons are at your service to ensure the perfect functionality of every timepiece and the protection of its value.
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To receive more infos about Rolex maintenance
Polishing is a hybrid process that combines both manual work and the use of machinery. It consists of several steps; it starts with the cleaning of the case and bracelet, through the use of an ultrasonic tank that removes any residual dirt.
After drying, all the pieces are ready for the polishing phase, which is carried out using soft brushes over which specific pastes are applied.
For satin-finishing, on the other hand, we use special brushes composed of metal wires that rotate to produce very fine marks.
Our support department can meet any need regarding your timepiece, including battery change, bezel and glass replacement, strap change and any other kind of intervention that can be carried out on a watch.
The extreme accuracy and skill of our technicians can support any specific demand, achieving the standards of trust and esteem of each customer.
Maintenance includes the periodic maintenance of your watch; it is a process aimed at ensuring the perfect functioning of the watch, its perfect conservation over time and assuring the original technical and aesthetic specific conformities.
We suggest that your timepiece undergo periodic maintenance, at least once every 5 years, only in official laboratories authorized by the manufacturers, in order not to run into issues due to low quality of preservation.
It is a process consisting of several steps:
1. Our watchmakers carry out a precise examination of the watch, starting from the external to the internal parts and putting it through various tests that determine what work needs to be done.
2. At this stage, the bracelet is separated from the case, which is opened and deprived of the movement; the latter in turn, is separated from the hands and dial. The case and bracelet are transferred to another department where they will be polished.
3. The movement is disassembled into all its small parts and examined individually; where necessary, they are replaced while the others will be washed in a machine with ultrasound and specific solvents. Next, the balance wheel, the oscillating heart of the watch, is adjusted using specific machinery.
4. Next comes the reassembly of all the parts that make up the movement, the dial with the hands is then reassembled, which in turn is reinserted inside the polished case. The case back is then resealed and the crystal with its respective gaskets, which ensure the watch’s water resistance, is reassembled.
5. Having reached this stage, the watch will have to pass strict quality checks that ascertain the perfection of our work: Water Resistance Check, Running Check and a General Check.
If all the previous checks are passed, the watch is ready to be reunited with the bracelet and delivered to the customer, who will receive together with his timepiece our official warranty valid for a full 2 years on the work done.
In order to perform the waterproofness check on each watch, we use machines capable of simulating the same conditions to which watches are subjected when immersed in water (both fresh and salt).
Our technicians place the watch out of the water, inside a hermetically sealed container half filled with water that is able to reproduce exactly the intended immersion pressure, acting evenly over the entire surface of the watch.
Once under pressure, you submerge the watch in the water. If it proves to be watertight, it means that its internal pressure does not vary; whereas if there should be leakage this indicates that the internal pressure is the same as that generated by the container, where it is evident that bubbles are escaping from the watch. Otherwise, its waterproofness is confirmed.
A further test called “thermal shock” is carried out: it involves heating the watch on a special plate and then cooling it very quickly on yet another one.
As a result of the shock suffered by the watch, the possible entry of water into it is checked.
• If an automatic watch is not worn for a few days-usually 24/36 hours-it will stop; it must then be manually charged through the winding crown before wearing it again and restarting it.
• To clean a watch, a simple soft cloth can be used without adding any kind of liquid – e.g., Alcohol – or solvent.
• We recommend that you periodically wash your watch with water, soap and a soft toothbrush – if suitable to be wet.
• Make sure the watch is rinsed with fresh water after being in contact with seawater so as to remove any salt residue.
• Always make sure that the winding crown and any other buttons are tightly closed so that impermeability is guaranteed.
• In case of glass breakage, the crown should be unscrewed immediately and then stop the movement of the watch to prevent further damage.
• In case of water ingress, especially salt water which is more harmful than fresh water, immediately visible through the formation of condensation on the glass, it is recommended to unscrew the winding crown immediately stopping the watch’s operation and bring it to our workshop as soon as possible in order to avoid further damage and rust forming.
In our stores you can request the adjustment of the bracelet or strap of your watch.
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